Retention

Most practices hand a new VA a login and a list of tasks. That works fine until something goes wrong. A claim gets submitted incorrectly, a patient gets booked into the wrong slot, or the VA has to guess how your office handles a situation nobody explained. A standard operating procedure fixes that. It doesn’t…

Most practices that lose a good VA didn’t make a bad hire. They just didn’t put much thought into keeping them. The pattern is predictable: onboard fast, hand off tasks, assume things will sort themselves out. Three months later the VA is gone and the practice blames the placement. Usually the problem started in week…